Showing posts with label Leadership. Show all posts
Showing posts with label Leadership. Show all posts

Sunday, July 31, 2011

Book Summary: "Leadership and Self-Deception, Getting Out of the Box" by the Arbinger Institute

Intrigued by the title for some time, this book came highly recommended by my colleague Pete Cracovaner of Pinnacle Resource Group. The only leadership book that I am aware of with this particular focus, the authors write that self-deception "determines one's experience in every aspect of life"...quite a contention.

Written as a parable, this book explores how we all view and treat others as objects to help us accomplish our goals (termed being "in the box") as opposed to viewing others as people, with their own hopes and dreams (being "out of the box"). Being "in the box" limits our ability to reach our full potential and betrays the basic obligation that we each have to see others as they are, as people. "Self-betrayal", an act contrary to what our sense is of what is appropriate and how we should be toward others, is the basis of self-deception. And when we are self-deceived, we 1) inflate others' faults, 2) inflate our own virtue, 3) inflate the value of things that justify our self-betrayal, and 4) blame others. "Self-betrayal is the germ that creates the disease of self-deception."

When we are "in the box" we see things in terms of the self-justifying images that we've created. We see people who challenge these images as threats and those who reinforce these images as allies. But regardless, we view others merely as objects, not as people. When applying these concepts to the workplace, it must be in the context of the point of all our efforts at work: to achieve results. Simply, we can't truly focus on results if we are "in the box" and focused on ourselves...we're too busy trying to get only our own results, not accomplishing what's best for the organization as a whole. Problems with being "in the box" include: lack of commitment, conflict, stress, poor teamwork, lack of trust, lack of accountability and communication issues.

To get out of the box, we should do our best to help others succeed and achieve results, whether personally or professionally. Success as a leader depends on being free of self-betrayal and creating an environment of openness, trust and teamwork, where people work hard for the collective good, not individual accomplishments. Like the authors write: "We can't really achieve results like we otherwise could if we're in the box." So, how often are you "in the box" toward others? And what critical few things can you work on right away that will help you achieve improved results?

JFD Performance Solutions ( http://www.jfdperfsolutions.com/ )
As a business coaching and consulting firm, we specialize in helping individuals to reach more of their potential, companies to achieve greater results, and teams to work better together. We help our clients implement sustainable change and be more successful.


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Sunday, July 10, 2011

The Leadership Book of Numbers (Volume 1) - A Review

How is leadership related to service excellence? Some might consider that a rather easy question, but I'm constantly amazed at how many leaders, and even some very large industries, just don't get the connection.

In The Leadership Book of Numbers (Volume 1) Theo Gilbert-Jamison and Vivian Bright provide a very simple roadmap to help leaders connect the dots. The book contains an extensive series of short lists along with tips and techniques that will help them become more effective leaders while helping their organization in the quest for service excellence.

The authors emphasize a point that is often overlooked, to the detriment of many organizations; there must be a vision and mission as well as a clear statement of values. The leader must clearly and effectively communicate these to the organization; everyone must understand them if the organization is truly striving for excellence.

Although they don't describe their studies in any detail, Gilbert-Jamison and Bright have developed six principles of service excellence from their studies. While high levels of customer service are often not expected of any but large or very high-end companies, that doesn't have to be the case. Any company can provide excellent service to the customer and these six principles provide a solid foundation for success.

The authors understand the importance of employees in the service equation and dedicate several of their lists to methods for leaders to engage employees in excellence. Employees must know the expectations of their leadership and understand how they help meet those expectations. Employee engagement happens when leaders engage with the employees.

The Leadership Book of Numbers (Volume 1) is a short easy read but also provides leaders with a useful quick reference guide to basic leadership principles. It's a quick read but also a lasting compendium that leaders will want to refer to again and again.

Bob Mason is a speaker, trainer, and author of "Planning to Excel: Strategic Planning That Works." After 30 years of leadership experience he founded RLM Planning and Leadership to transform leadership by developing great leaders. Bob works with organizations that want to excel by training managers to lead and creating great strategic plans to keep leaders focused. See what he can do for you at http://www.planleadexcel.com/.


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